About Our Crystals

Are your crystals truly natural?

Absolutely! All our crystals are carefully sourced from genuine mineral deposits. They are untreated, un-dyed, and each piece is uniquely one-of-a-kind.

Why do crystals of the same type look different in color or pattern?

Each natural crystal forms differently in nature, resulting in unique textures and color variations. That’s what makes every piece special.

Shop by collection

Attraction Collection by hepoletti
Attraction Collection by hepoletti

Attraction Collection by hepoletti

Mystique by hepoletti
Mystique by hepoletti

Mystique by hepoletti

Serenity Collection by hepoletti
Serenity Collection by hepoletti

Serenity Collection by hepoletti

Vitality Collection by hepoletti
Vitality Collection  by hepoletti

Vitality Collection by hepoletti

Buying

Can I return or refund my order?

Due to hygiene and safety reasons, we do not accept returns for non-quality-related issues.


  • Return requests for damaged or defective items must be submitted within 14 days of delivery

  • All return requests require prior approval

  • Orders cannot be cancelled once processing begins

  • Shipping fees, customs duties, and taxes are non-refundable

  • Sale items are final sale

If your item arrives damaged or defective, please contact us at

support@hepoletti.com with your order number and photos.

When will my order be processed?


Orders are typically processed and shipped within 24–48 hours, excluding weekends and bank holidays.

During peak periods, processing may take one additional business day.

Do you ship internationally?

Yes. hepoletti offers worldwide shipping, including all 50 U.S. states, APO/FPO, and PO Box addresses.