Return & Refund Policy

Returns

At Hepoletti, we strive to ensure every customer is satisfied with their purchase. Please review our return policy carefully before submitting a request.

We do not accept returns for non-quality-related reasons
Orders cannot be cancelled once they are in the processing stage
All return requests must be approved prior to sending items back
Returns sent without prior authorisation will not be accepted

To request a return, please contact us at:
support@hepoletti.com

Return requests must be submitted within 14 days of delivery
(This applies only to items shipped from the official Hepoletti website.)

Returned items must be:

Unworn, unwashed, and unused
Undamaged and unaltered
With all original tags and packaging intact

We do not accept returns for items that have been worn, washed, damaged, or altered.

Refund Information

Approved refunds will be issued to the original payment method
Original shipping charges are non-refundable
Refunds do not include customs duties, taxes, or shipping fees
At this time, we are unable to provide prepaid return shipping labels

Damaged or Defective Items

If you receive a damaged or defective item, please follow the steps below:

Email us within 14 days of delivery
Include your order number, a description of the issue, and clear photos
Our team will review your request and confirm whether a refund or exchange is applicable
Once approved, we will provide the return address
After we receive the returned item, we will process the refund or exchange accordingly