Return & Refund Policy
Returns
At Hepoletti, we strive to ensure every customer is satisfied with their purchase. Please review our return policy carefully before submitting a request.
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We do not accept returns for non-quality-related reasons
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Orders cannot be cancelled once they are in the processing stage
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All return requests must be approved prior to sending items back
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Returns sent without prior authorisation will not be accepted
To request a return, please contact us at:
support@hepoletti.com
Return requests must be submitted within 14 days of delivery
(This applies only to items shipped from the official Hepoletti website.)
Returned items must be:
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Unworn, unwashed, and unused
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Undamaged and unaltered
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With all original tags and packaging intact
We do not accept returns for items that have been worn, washed, damaged, or altered.
Refund Information
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Approved refunds will be issued to the original payment method
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Original shipping charges are non-refundable
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Refunds do not include customs duties, taxes, or shipping fees
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At this time, we are unable to provide prepaid return shipping labels
Damaged or Defective Items
If you receive a damaged or defective item, please follow the steps below:
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Email us within 14 days of delivery
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Include your order number, a description of the issue, and clear photos
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Our team will review your request and confirm whether a refund or exchange is applicable
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Once approved, we will provide the return address
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After we receive the returned item, we will process the refund or exchange accordingly
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Refunds will be issued to the original payment method
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Exchange orders will be shipped within 3–20 days, depending on location and availability
Return Shipping Method
We recommend using your local post office or a reliable carrier to ensure smoother customs clearance when returning items.
Sale Items
All items purchased during sale or promotional periods are final sale.
Sale items are non-refundable and non-exchangeable.
